Today I was stuck at Park Nook lock on the Calder & Hebble because one of the bottom gates wouldn't close properly. Tried all the usual things - wiggling gate, flushing through, etc. Being the weekend the normal CRT number wasn't working and I was reluctant to use the 'emergency' number because you get all sorts of dire warnings about it being only for situations threatening life & limb or serious environmental damage.
It wasn't an emergency for me because I wasn't in a great hurry, but I thought that Shire Cruisers ought to know as they may have boats coming down, so I phoned them. Susan Stevens assured me that this was really just an 'out of hours' number and asked me to phone the number. Sure enough, they were quite happy to send someone, despite the aforementioned recorded dire warnings, and he duly hauled out a large scooter from under the gate, saying that if I hadn't phoned someone else would have had to.
So why isn't there a dedicated weekend and out of office hours number, without labelling it 'emergency' and warning people not to use it unless life is in danger or environmental catastrophe imminent? Weekends are if anything busier boating wise.